PENERAPAN BALANCE SCORECARD DALAM ANALISIS KINERJA RUMAH SAKIT DI INDONESIA

Abstract

The background of this research is that the Balance Scorecard (BSD) is used as a tool for making decisions about actions that must be taken for shortages and advancing performance in the hospital for 2011 - 2020. The purpose of this study is to analyze the application of the Balanced Scorecard (BSC) in the performance of hospitals in Indonesia. The results of this study, namely the results of literature reviews on eight journals show that the application of the Balance Scorecard (BSC) improves hospital performance and the results of performance analysis with BSC in hospitals can also provide direction in determining policies and routine activities in each existing division. in the hospital. The conclusion of this study is the application of the Balance Scorecard to measure hospital performance and as a guide for making policies and work plans in the future. Previous research should also be enriched with the literature and with empirical evidence about the benefits of implementing a balanced scorecard in hospitals. It will also provide a reference for expanding BSC implementation in hospital administration.